Communications Consent.
TCPA-aligned consent for the messages we send — and easy ways to opt out of anything non-essential.
1. What this is
This document describes the kinds of email and text-message (SMS) communications Clinically Clear sends, your consent to receive them, and how to opt out at any time.
2. Categories of communication
Transactional / clinical (always sent)
These messages are essential to your care and continue regardless of marketing opt-out preferences:
- Appointment confirmations, reminders, and rescheduling notices
- Visit summaries, care plans, and clinical follow-ups
- Prescription notifications
- Billing and payment receipts
- Account, security, and privacy notices
Practice updates & education (with consent)
Optional, opt-in only:
- Launch announcements and major practice updates (waitlist members)
- Educational newsletters and seasonal health content
- Service updates (new offerings, hours changes, etc.)
What we do not send
- Third-party advertising
- Daily marketing blasts
- Solicitations on behalf of vendors or affiliates
3. SMS consent (TCPA)
By providing your mobile number and checking the SMS-consent box on the waitlist or any future booking form, you agree to receive automated text messages from Clinically Clear, including from automated dialing systems, at the number you provided. Consent is not a condition of receiving care.
Message frequency varies. Standard message and data rates may apply. Reply STOP to any message to opt out of marketing SMS at any time. Reply HELP for help. Opting out of marketing SMS does not affect transactional/clinical SMS, which we may continue to send as part of your care.
4. Email consent
By providing your email address you agree to receive email from Clinically Clear. Marketing emails include an unsubscribe link in every message. Unsubscribing from marketing email does not affect transactional/clinical email.
5. PHI in messages
We minimize Protected Health Information (PHI) in SMS and unencrypted email — appointment reminders typically use generic language. For clinical follow-ups, care plans, and detailed PHI, we direct you to a secure patient portal whenever possible. By providing a phone number or email, you acknowledge the limited risk that someone with access to your device or account could see message contents.
6. Data shared with messaging vendors
We use third-party SMS and email vendors (e.g., a HIPAA-compliant practice-management or CRM platform) to deliver these messages. These vendors operate under business associate agreements where PHI is involved. They process your contact information and message content only as necessary to deliver communications on our behalf.
7. Opting out and withdrawing consent
- SMS marketing: reply STOP to any marketing text
- Email marketing: click "unsubscribe" at the bottom of any marketing email
- All non-essential communications: contact us through the channels listed below
Withdrawing consent does not affect care you have already received or transactional communications related to ongoing care.
8. Contact
Questions about communications can be sent through Instagram, Facebook, or (at launch) the contact methods in your patient portal.
See also: Privacy Policy · HIPAA Notice.