Questions, answered.

Yes — by state licensing requirements, you must be physically located in Florida at the time of any telehealth appointment. Your residency doesn't matter; your location at the moment of the visit does.

If you're traveling out of state on the day of a scheduled visit, please reschedule before the appointment. We can't conduct the visit if you're not in Florida.

A scheduled video visit between you and Shelbi over a secure connection. You'll click a link from your phone, tablet, or computer at the appointment time, join, and the visit happens just like an in-office one — minus the commute and waiting room.

Most acute and chronic women's-health concerns that don't require an in-person physical exam: UTIs, vaginal symptoms, contraception conversations, cycle issues, perimenopause/menopause planning, wellness check-ins, supplement and lifestyle guidance, and follow-ups.

Things that need hands-on care (Pap smears, pelvic exams, biopsies, imaging) require in-person visits. If your concern needs that, we'll let you know and help you find the right next step.

Yes, when clinically appropriate. Prescriptions are sent electronically to the pharmacy of your choice. Some medications (controlled substances especially) have additional requirements or may not be appropriate for telehealth — we'll discuss your specific situation in the visit.

Not entirely. Clinically Clear is excellent for the conversations and concerns that fit telehealth — and that's a lot of women's health. But for routine in-person exams (Paps, pelvic exams) and procedures, you'll still want an in-person provider in your care team.

Many patients use telehealth and in-person care side by side: telehealth for the day-to-day and acute issues, in-person for what needs hands-on attention.

Telehealth is not for emergencies. If you're experiencing severe pain, heavy bleeding, signs of stroke or heart attack, severe allergic reaction, or any other emergency — call 911 or go to the nearest emergency department immediately.

Visit length is matched to the concern. Acute sick visits typically run 15–25 minutes. Comprehensive wellness assessments and depth visits run 45–60 minutes. You won't get a 10-minute slot for a 30-minute conversation.

Visits use a HIPAA-aware video platform, and clinical records are stored in a secure, access-controlled system. We treat your information the way you'd want yours treated — with care and discretion.

(Detailed privacy practices are documented on our Privacy page.)

Insurance and payment specifics will be confirmed at launch. Updates will go to everyone on the waitlist as soon as the details are finalized.

A device with a camera and microphone, stable internet, and a private space. A short list of helpful things to have ready (medications, recent labs, pharmacy preference) is on the How It Works page.

No. Educational content on social channels is for general information and is not personal medical advice. A clinician–patient relationship begins only when you have a scheduled visit. For anything specific to your health, book a visit.

If a supplement is part of a recommendation in your visit, you can order practitioner-grade products through the Pure Encapsulations Patient Direct portal. There's no obligation to use that portal — recommendations are about clinical fit, not commission.